FAQ


How do I place an order?

We endeavour to make the ordering process as simple as possible for you. To order a product, you must first click on the item you are interested in purchasing. Click the 'Add To Cart' button to add the product to your shopping cart.

When you have finished adding all of the items you wish to buy to your shopping cart, you may click on the 'Checkout' or 'Checkout with Paypal' button to begin the submission of your order. You will be greeted with a page requiring your email address, contact and billing and delivery address details. Please ensure that you verify the information you supply in the relevant fields, and always check that the details you are submitting are correct.

How secure are my credit card details?

We pride ourselves on a second-to-none security system, as provided by the world-renowned 'Paypal Payment Pro', which uses highest Layer technology to ensure that your personal information is transferred to us safely. At no point do we see your card details and we do not have access to them. They are stored on a secure server with paypal and are encrypted for your protection.

What delivery methods are available?

Eliquids Now has a range of shipping methods .These vary in cost and delivery time. We advise customers to take a look at our Shipping Information page, this page contains a breakdown of our shipping methods and how long each will take to deliver the product to you.

How is my order packaged?

All of our orders are sent in discreet packaging; typically plain envelopes or brown boxes.your e liquids are bubble wrap protected. There is no reference to the website featured on the package, and the label will display a delivery address only.

Can I track my package?

The tracking number will be sent in a confirmation email as soon as your order is dispatched and on its way to you. If you have chosen a delivery method that does not feature tracking, this will not be available.

If, for some reason, you did not receive a confirmation email when your order is dispatched but would still like to track your parcel, simply email us with your order number and a member of staff will supply you with the tracking number.

If you have any more questions click here to contact us